Privacy Policy
Updated: August 27, 2025
StrengthXPhysiotherapy (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you access our website, applications, and related services (collectively, the “Service”).
By using our Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy and our Terms of Service.
Key Definitions
- Personal Data: Any information that identifies or can identify a natural person, directly or indirectly.
- Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
- Third-Party Services: Advertisers, partners, or service providers that help us provide or improve our Service.
- End User: A person who interacts with our Service through our customers or directly.
Information We Collect
We may collect:
- Name, username
- Contact details (email, phone, mailing/billing address)
- Payment information (processed securely via our payment providers)
- Account credentials and preferences
- Usage information, cookies, and device/IP data
We may also collect information from social media profiles or other publicly available sources if voluntarily provided.
How We Use Your Information
We use collected information to:
- Personalize and improve your experience
- Process transactions and fulfill orders
- Provide customer support
- Administer surveys, promotions, or contests
- Send communications you have opted into (email, SMS)
- Perform analytics and advertising
For EU/EEA users, processing is based on consent, legitimate interest, or contract necessity, as applicable.
GDPR Rights (For EU/EEA Residents)
If you are an EU/EEA resident, you have the following rights under GDPR:
- Right of Access: Request a copy of personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of personal data where permitted by law.
- Right to Restrict Processing: Limit how we use your data in certain circumstances.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing for direct marketing or other purposes based on legitimate interest.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise your rights, contact support@strengthxphysiotherapy.com.
Children’s Privacy
Our Service is not intended for children under 16 (or under local age of consent). We do not knowingly collect personal data from children without parental consent. If you are under 16, you may use our Service only with the involvement of a parent or guardian.
If we learn that we have collected personal data from a child without consent, we will delete it promptly.
Sharing Your Information
We may share your information with:
- Trusted service providers (e.g., payment processors, analytics, shipping partners)
- Affiliates and business partners
- Law enforcement or legal authorities, if required by law
- In connection with business transactions (merger, acquisition, sale of assets)
Third-party services may have their own privacy policies, and we are not responsible for their use of your information.
Cookies and Tracking
We use cookies to:
- Enhance website functionality
- Remember login preferences
- Track shopping cart activity and abandoned checkouts
- Serve interest-based advertising
You may disable cookies in your browser, but some features may not function properly.
Security and Data Retention
- We implement reasonable technical, administrative, and physical safeguards to protect personal data.
- Data is retained only as long as necessary to provide services, comply with legal obligations, or fulfill legitimate business purposes.
- We cannot guarantee absolute security; users transmit data at their own risk.
International Transfers
We may transfer your personal data to countries outside your residence, including countries without the same level of data protection laws. By using our Service, you consent to such transfers.
Marketing and Communications
- We only send communications to users who opt in via email, SMS, or other channels.
- You may unsubscribe or opt out at any time using links provided in communications or by contacting support@strengthxphysiotherapy.com.
- Opt-in data for marketing is not shared with third parties, except messaging partners necessary to operate the service.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and your continued use of the Service constitutes acceptance of the changes.
Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
